Privacy Policy

1. Introduction

Coolbest Aircon ("we", "us", "our") respects your privacy and is committed to protecting your personal data in accordance with Singapore's Personal Data Protection Act (PDPA). This policy explains what we collect, how we use it, and your rights.

2. Information We Collect

We collect information you provide directly — name, phone number, WhatsApp number, email, address, and details about your aircon issue — when you contact us via our website form, phone, WhatsApp, or email. We also collect basic technical data (IP address, browser type, pages visited) via cookies and analytics tools.

3. How We Use Your Information

• To schedule and perform aircon servicing at your address
• To respond to enquiries and provide quotes
• To send service reports, invoices, and warranty records
• To follow up on scheduled servicing intervals (with your consent)
• To improve our website and service offerings

4. Data Sharing

We do not sell your personal data. We share information only with trusted service providers (e.g., payment processors, SMS/WhatsApp gateways) strictly as needed to deliver our service, and only under appropriate confidentiality agreements.

5. Data Retention

We retain service records for up to 7 years as required for tax, warranty, and record-keeping purposes. Marketing data is retained only while you remain opted-in.

6. Your Rights

Under the PDPA, you have the right to access and correct your personal data, withdraw consent for marketing, and request deletion. To exercise any of these, email hello@coolbestaircon.com.

7. Cookies

Our website uses essential cookies for functionality and analytics cookies to understand usage. You can disable cookies via your browser settings, though some features may not work.

8. Contact

Questions about this policy? WhatsApp us at +65 9182 5233 or email hello@coolbestaircon.com.